Hi Paul! I just wanted to tell you how much I appreciate your help the other day. I also appreciate the rush that you all put on our project. It’s going to be be absolutely beautiful and my meeting with you was a big part of bringing the details together. The installers are so professional and knowledgeable. I’m extremely impressed with the whole operation and would refer Trinity Stairs to anyone. My only regret is that I didn’t do it 15 years ago!


Mr. Bush,

I am sending you this email in reference to your employee, Smilie Ortega. He is an exceptional craftsman. Smilie was courteous, pleasant and made me feel as though my thoughts were important and that my house was at the top of the companys priority list. There was nothing too small nor question too weird. He answered all of my questions and addressed all of my concerns. He was very professional and his work was impeccable. Although, I know he made repairs, I really cant even tell where the problems initially resided. He did such a wonderful job and made everything look like new. He made sure that he had me examine the repairs before he left. He asked me if I had any questions and let me know that Trinity Stairs stands behind all of their work and if there were any other problems in the future that I should not hesitate to contact him. You have no idea how much I appreciated him. I wish that other service personnel would be as accommodating as Smilie.

My husband and I have not been very pleased with some of the service representatives that we have encountered since moving to Dallas. However, Smilie has certainly shown us that there are still companies and service representatives that display excellence and have pride in their work. This was very refreshing and as a result we will certainly recommend your company to any of our friends who are in need of services that your company can perform.

If you are ever in a position where you might have any potential customers that need to speak to a satisfied customer, please do not hesitate to give them my information. I have not had the pleasure of meeting any of your other employees but if they are anything like Smilie, your business will continue to thrive! He really shows himself to be an asset to your organization.

Be blessed and thank you for sending your best employee to service our home.

A truly satisfied customer,

Tracie Trotter

Tracie Trotter, A truly satisfied customer

Thanks so much John! It was a wonderful experience and the stairs look AMAZING! I am very impressed!

Again thank you for everything. I really appreciated the process of working with Trinity Stairs – from start to finish.

Melanie and Stryker Awtry

Melanie and Stryker Awtry,

We absolutely love the new stairs! It totally changed the whole look of the entrance! The guys that did the work did a great job, they were very polite and professional and even cleaned up the mess!

Thanks a bunch!

Kristin Ryan
RE/MAX Gateway
Ryan Real Estate Group

Kristin Ryan, RE/MAX Gateway, Ryan Real Estate Group